Switch service
This option allows partners to change the active service for an existing customer. It is possible to swap between Mesh Gateway, Mesh 365, and Mesh Unified within the UI, without needing to raise a ticket with our team.
Note
If a customer is currently on Mesh Gateway or Mesh 365 and wants to upgrade to Mesh Unified, please use the Mesh Unified upgrade option. More info here.
Warning
Changing products can interrupt mailflow and may be subject to different pricing.
1. Navigate to the Customers page
Navigate to the Customers page within the partner hub.
2. Select the customer.
Click the hamburger menu (⋮) beside the customer you want to modify.
3. Select Switch Service
Select the Switch Service option.
4. Choose the target service
Select one of the available services:
Mesh Unified → Mesh Gateway and Mesh 365.
Mesh Gateway → Mesh 365.
Mesh 365 → Mesh Gateway.
Warning
If switching from Mesh Gateway or Mesh Unified to Mesh 365:
MX records must be reconfigured to the customer’s own mail server e.g Microsoft 365.
MX records CANNOT point to Mesh MX records entry.
5. Confirm the change
Click Switch to apply the service change