Bitdefender Managed Detection and Response (Bitdefender MDR) for MSP service FAQ
This article answers the most frequently asked questions related to the Bitdefender MDR for MSP service.
What is required to make use of the Bitdefender MDR service?
Bitdefender MDR requires Endpoint Detection and Response (EDR) and Advanced Threat Security to be enabled in GravityZone.
As a partner, what can I expect upon activating Bitdefender MDR in GravityZone?
In the company details page, the Bitdefender MDR service status is set to Onboarding.
When the onboarding stage is complete, the status of Bitdefender MDR service changes from Onboarding to Active and usage starts being counted.
What will happen if a partner disables the Bitdefender MDR service?
The Bitdefender SOC is notified of the Bitdefender MDR service change request.
In the company details page, the Bitdefender MDR service status is changes from Active to Disabling.
The offboarding stage commences.
When the offboarding stage is complete, in GravityZone Control Center the status of Bitdefender MDR service changes from Disabling to Inactive, and the Bitdefender MDR service usage stops being counted.
How will monthly charge be calculated if I change partners?
Your normal charges under the previous partner will still apply for the period between the start of the month and the day you switch to a new partner. Starting the day after, you will be charged only for the days remaining in the month under the new partner.