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Integration requirements

ConnectWise Automate

The ConnectWise Automate integration requires the following:

  • GravityZone license key or valid MSP subscription. If you do not have a valid MSP subscription, you can find out more information on the Bitdefender MSP program. The integration is available to Partner accounts.

  • GravityZone set up into your environment.

  • ConnectWise Automate v11 or newer.

  • Location cache for Bitdefender security agent deployment enabled.

    During deployment, the Bitdefender security agent installer downloads a large file size to each target machine. Enable the following check boxes in ConnectWise Automate to configure a location cache for the Bitdefender security agent deployment:

    • Cache External URLs

    • Cache LabTech Server Downloads

    For more information, refer to Caching in ConnectWise Automate Documentation.



GravityZone integration with ConnectWise Automate requires Windows Server 2016 or later and Windows 10 or later for managing companies. Older Windows server and desktop versions are incompatible with API calls over TLS 1.2, for both hosting and deployment tasks, due to unsupported AES-CBC cipher modes. We advise customers to upgrade their systems to the latest Windows versions.

ConnectWise PSA through Automate

ConnectWise PSA integration requires an existing and active ConnectWise Automate integration with Bitdefender GravityZone. The ConnectWise Automate - ConnectWise PSA integration represents the foundation on which the new Bitdefender GravityZone and ConnectWise PSA integration is built.

The integration requirements are:

  • ConnectWise Automate integration with Bitdefender GravityZone via the Bitdefender plugin.

  • The ConnectWise PSA plugin is installed and enabled in ConnectWise Automate. For more information, refer to the ConnectWise documentation.

  • A valid ConnectWise PSA API key is required for setting up the ConnectWise PSA integration with GravityZone Control Center.

  • Monthly Usage license key issued by Bitdefender.

  • ConnectWise PSA companies must be successfully imported as ConnectWise Automate clients.