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ConnectWise Automate

The Bitdefender integration plugin allows you to manage endpoint security through ConnectWise Automate.

This section includes topics intended to guide Managed Service Providers (MSPs) through the integration process between ConnectWise Automate and GravityZone Control Center.

Integration features

The ConnectWise Automate integration comes with features as detailed in the table below.



Inventory synchronization

Provides automatic and manual inventory synchronization of ConnectWise Automate clients with GravityZone companies, with automatic and manual event handling capabilities.

Agent synchronization

Provides automatic and manual deployment of Bitdefender agent on ConnectWise Automate computers, with automatic and manual event handling capabilities.

Installation package management

Provides options for configuring the installation package for agent for each individual company.

Bitdefender feature synchronization

The integration automatically reconfigures the Bitdefender agent features based on changes in company policy.

On-demand scan

Bitdefender antimalware scans are available on-demand via the ConnectWise Automate computer screen.

Protection status

Displays Bitdefender agent protection status, security content version, and last synchronization with GravityZone.

Quarantine management

Displays all files quarantined by the Bitdefender agent for ConnectWise Automate computers.

Alerts and ticketing

Creates ConnectWise Automate alerts and tickets based on push notifications from GravityZone protection modules.

Subscription management

Provides options for configuring features available the current GravityZone subscription for existing and newly-mapped ConnectWise Automate clients.

ConnectWise PSA integration*

Provides integration with ConnectWise PSA via ConnectWise Automate with billing and ticketing service capabilities.

*This feature is only available for ConnectWise Automate environments that have the ConnectWise PSA plugin installed and configured.