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Protection module expired

Issue

In the Network page, one or more endpoints display the status Expired modules in the Endpoint issues column.

You can view the expired modules on the affected endpoint as follows:

  1. In Network, click the endpoint name.

  2. On the endpoint details page, open the General tab.

  3. In the Protection Layers section, the modules display the status Expired.

endpoint_status_expired_68024_en.png

This issue primarily occurs due to one of the following reasons:

  • Expired license - The endpoint is assigned to a license that has expired.

  • Over quota license usage - All available license seats are occupied, preventing new endpoints from receiving a valid license.

  • Communication issue - The endpoint is unable to communicate with GravityZone Control Center and has not received updated license information. Possible causes include:

    • Network connectivity problems

    • A firewall blocking required communication ports

    • A decommissioned endpoint that is still registered.

Solution

Follow the steps below to resolve the issue.

1. Verify the license status

  1. Check your license for available seats and the expiry date (if applicable):

    1. Log in to GravityZone.

    2. Click your profile in the upper-right corner.

    3. From the drop-down menu, select My company.

    4. In the Licensing tab, check the remaining available licenses in the License usage details section.

      Note

      For more information on reading license information, refer to Licensing

  2. If the license has expired, renew it.

    For details about license purchase and renewal, refer to Purchase.

  3. If all available license seats are is use:

2. Ensure endpoint communication with the GravityZone

  • If the license is valid, check if the endpoint can communicate with the GravityZone Control Center.

  • If the endpoint is communicating through a relay or has a Security Server assigned, ensure that the communication channels are not restricted.

  • Verify that all required ports and addresses are open.

    You can find a list of required ports in the GravityZone communication ports documentation.

3. Free up license seats from decommissioned machines

If the endpoint is a decommissioned machine, it may still occupy a license seat.

To release a seat:

  1. Uninstall the agent from the endpoint.

  2. Remove the endpoint from the Network inventory in GravityZone.

Licenses are assigned automatically to endpoints when valid seats are available.

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