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Disabling the Bitdefender MDR service

To disable the Bitdefender MDR for MSPs service, follow this process:

  1. In the Companies page, select the company for which you want to disable the Bitdefender MDR service.

  2. Under Services, disable the Managed Detection and Response service, and click Save.

  3. The Bitdefender SOC is notified of the Bitdefender MDR service change request.

    In the company details page, the Bitdefender MDR service status is changes from Active to Disabling.

  4. The offboarding stage commences.

  5. When the offboarding stage is complete, in GravityZoneControl Center the status of Bitdefender MDR service changes from Disabling to Inactive, and the Bitdefender MDR service usage stops being counted.