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MDR service

The MDR service page provides visibility into the Managed Detection and Response (MDR) enrollment status, entitlement period, and service model for each of your managed companies. It also offers seamless access to the MDR portal.

Important

You can access the MDR service page only if you have the Contact details for MDR section filled in with valid data. For details, refer to Manage your company.

Page overview

mdr_service_pt_1314728_en.png

  1. The page displays the following details:

    • Company name

    • Company type: can be Partner or Customer

    • MDR service status and MDR service model

    • Activation date and End date (your local time)

  2. A search bar and several filters that help you refine the list of companies

  3. The Open console button: provides direct access to the MDR portal, where you can manage your client companies using MDR.

Viewing the MDR service details

The MDR service status can have one of the following predefined states:

  • Active - MDR service is fully operational.

  • Inactive - MDR service is currently non-functional.

  • Onboarding - MDR service is in the process of being activated for Customer companies.

  • Enrolling - MDR is in the process of being activated for Partner companies.

  • Switching flavor - The company is transitioning between MDR service models.

    Note

    If a company is switching service models, the previous model remains displayed until the update is complete.

  • Disabling - MDR service is in the process of being deactivated, which may occur if the MDR license has been removed or if the company account has been suspended.

Note

MDR service status information is also available in the MDR Service Status report. For details, refer to Report types.

The following service models may be displayed: MDR Foundations for MSP, Bitdefender MDR Plus, Bitdefender MDR, MDR Premium, MDR Enterprise, MDR Foundations.

Note

MDR Premium, MDR Enterprise, and MDR Foundations are legacy service models no longer available to purchase.

To quickly identify a company, search for it by its name.

Also, to refine the list of displayed companies, use the available filters: company type, MDR service status and model, activation date, and end date.

First MDR portal access via GravityZone

The MDR service page offers access to the MDR portal via the GravityZone Identity Provider (IdP) and your GravityZone credentials.

To navigate to the MDR console for the first time after your enrollment in the MDR service, follow these steps:

  1. On the MDR service page, click Open console.

    mdr_status_open_console_1350786_en.png

    You are redirected to the GravityZone IdP login page.

    Important

    The Open console button is enabled only if:

  2. Enter your GravityZone email address and password.

    mdr_service_login_idp_1350786_en.png

  3. Click Next.

    You are redirected to the two-factor authentication page.

  4. Enter the six-digit code associated with your GravityZone account from your authenticator app.

    mdr_service_login_idp__2fa_1350786_en.png

  5. Recommended: Select the Trust this browser option.

    Note

    For more information on this option, refer to GravityZone asks for 2FA code even if you use the "Trust this browser" option.

  6. Click Log in.

    You will be redirected to the MDR portal.

Important

  • If you log in to GravityZone via a 3rd party Identity Provider, you cannot use the Open console button to access the MDR portal. As a workaround, create dedicated accounts that use GravityZone IdP.

  • If you have either the Manage Users or Manage Companies permission in GravityZone, in addition to the View and Analyze Data permission, you will automatically receive Admin access in the MDR portal until your role is changed there.

    If you lack both the Manage Users and Manage Companies permissions in GravityZone, and only have the View and Analyze Data permission, you will have Read-only access to the MDR portal until your role is updated there.

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