PARTNERS

Migrating to Bitdefender Endpoint Security Tools version 7 FAQ

This upgrade is meant to set the stage for the endpoint-to-endpoint correlation that the XDR module is going to offer, also unifying event formats across event sensors and opening the door for security analytics.

This article answers most frequently asked questions regarding the migration to Bitdefender Endpoint Security Tools version 7.

First of all, we will be very specific in communicating about the gradual approach, and this might get customers interested to be early adopters. In the scenario where they choose to upgrade the entire network to v7, Bitdefender Enterprise Support will be able to supply a generic upgrade patch.

Critical issues and vulnerabilities will be fixed regardless of version.

Downgrades are not supported, but they can uninstall v7 and use an older installation package to get back to v6.

No, changes are designed to work on modern BEST versions. An announcement related to legacy support will be available soon, as extended support is only available until the end of June 2021.

No, we will have this pushed through an automatic product update, requiring no user intervention.

This will be a generic patch, triggering a special kind of update. As any patch, it will have an expiration date (probably 30 days), but Bitdefender will refresh it, if needed. There’s no need for installer.xml, as it’s not bound to a specific company in GravityZone.

This will be taken into account with every new release notes version (the current version being 6.6.26.376) and other customer-facing communication.

No, they will first need to update to the “The gate” v6 version, which prepares the upgrade to v7. Therefore, customers need to be aware that they will most likely need 2 product updates to get v7.

It will behave exactly like a regular product update. Bitdefender's best effort is to make it as seamless as possible and avoid a machine restart.

They will get v7 at the end of our migration, as they are considered an OEM. However, since they don’t support EDR, they should not be heavily impacted. As a best practice, we will send them preview kits ahead of time.

Bitdefender will be starting the process with offline environments.

This is the same as any product update – we’ll be using a different URL, but the same CDN – and should behave like any product update.