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Configuring policies and packages to install Bitdefender agents

After connecting GravityZone to ConnectWise RMM, you need to configure policies and packages that allows automatic installation of Bitdefender agents on devices (computers). The integration supports Bitdefender Endpoint Security Tools on Windows and Linux, and Bitdefender Endpoint Security Tools on macOS computers.

Configuring policies

To configure a policy in ConnectWise RMM portal, follow these steps:

  1. Go to the Settings > Policies section and click the Add Policy button.

  2. In the New Policy page, make this configuration:

    • Under Category, select Devices.

    • Under Type, select Bitdefender Cloud Security.

    • Enter a name for the new policy.

    • In the right-side pane, enable Bitdefender Cloud Security Agent Installation.

  3. Click Save.

Configuring packages

To configure the package for Bitdefender agents, follow these steps:

  1. Go to the Settings > Packages section and click the Add button.

  2. In the New Package page, enter a name for this package.

  3. From the Devices category of the Policies section, drag and drop the new policy into the Package Builder section.


    Make sure you leave Default Package unselected.

  4. Click Save.

Assigning packages

By assigning the package to a site in ConnectWise RMM portal, you remotely install Bitdefender agents on the computers belonging to that site.

To assign a package, follow these steps:

  1. In the Settings > Packages section, go to the Sites tab.

  2. Select one or more sites and click the Assign Package button.

  3. In the confirmation window, click Assign.

    Bitdefender agents starts to install on the computers in those sites.


Uninstalling Bitdefender agents

To uninstall the Bitdefender agents from devices, choose one of these methods:

  • Remove the package from the site.

  • Remove the policy from the package.

  • Disable the Bitdefender Cloud Security Agent Installation option in the policy.

  • Disable the Bitdefender Cloud Security Agent Installation option at the endpoint level in Settings.


  • These methods are applicable when you want to uninstall Bitdefender Endpoint Security Tools for Windows and Linux. For Bitdefender Endpoint Security Tools, you can use the uninstall task in GravityZoneControl Center.

  • These methods also prevent the installation of Bitdefender agents.