Skip to main content


Policies and packages

After connecting GravityZone and ConnectWise RMM, you need to configure policies and packages that allows automatic installation of Bitdefender Endpoints Security Tools (BEST) on computers.

Configuring policies

To configure a policy in ConnectWise RMM portal, follow these steps:

  1. Go to the Policies section and click the Add button.

  2. In the New Policy page, make this configuration:

    • Under Category, select Devices.

    • Under Type, select Bitdefender Cloud Security.

    • Enter a name for the new policy.

    • In the right-side pane, enable Bitdefender Cloud Security Agent Installation.

  3. Click Save.

Configuring packages

To configure the package for Bitdefender Endpoint Security Tools, follow these steps:

  1. Go to the Packages section and click the Add button.

  2. In the New Package page, enter a name for this package.

  3. From the Devices category of the Policies section, drag and drop the new policy into the Package Builder section.


    Make sure you leave Default Package unselected.

  4. Click Save.

Assigning packages

By assigning the package to a site in ConnectWise RMM portal, you remotely install Bitdefender Endpoint Security Tools (BEST) on the computers belonging to that site.

To assign a package, follow these steps:

  1. In the Packages section, go to the Sites tab.

  2. Select one or more sites and click the Assign Package button.

  3. In the confirmation window, click Assign.

    BEST starts to install on the computers in those sites.


The Bitdefender security agent does not install or is uninstalled on new endpoints in the following conditions:

  • The package is removed from the site

  • The policy is removed from the package

  • The Bitdefender Cloud Security Agent Installation option is disabled in the policy

  • The Bitdefender Cloud Security Agent Installation option is disabled at the endpoint level in Settings.