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Configuring the integration

The integration relies on API Web Service to establish communication between GravityZone and ConnectWise RMM. This is done through the GravityZone API key and the GravityZone access URL, which are available in GravityZoneControl Center . Then you do the rest of configuration in the ConnectWise RMM portal.

Getting the API key and the access URL the API key in GravityZone

To obtain the GravityZone API key and the GravityZone access URL, follow these steps:

  1. Log in to GravityZoneControl Center using your Partner account credentials.

  2. Click the username at the upper-right corner and choose My Account.

  3. Go to the API keys section and select an existing key or click Add to create a new one.

  4. Enter a name and enable the APIs that you want.



    The integration works with the least possible number of APIs as follows:

    • Companies API

    • Licensing API

    • Packages API

    • Network API

    • Policies API

    • Quarantine API

    • Event Push Service API

  5. Click Save.

    The API key is generated. To prevent the leaking of sensitive information, do not share or distribute your own generated API keys.

In addition to the API key, the access URL also necessary to configure the integration is available in the Control Center API section.

Configuration steps in ConnectWise RMM

Once you have the GravityZone API key and the access URL, the rest of the configuration takes place in the ConnectWise RMM portal.

To set up the integration, follow these steps:

  1. Log into the ConnectWise RMM portal.

  2. In the left-side menu, go to the Settings > Integrations section and click the BitdefenderCloud Security for MSP product.

  3. In the configuration window, under Connection 1, add the API key in the GravityZone API key field and the GravityZone access URL in the GZ server field.

  4. Click the Test Connection button to validate the key.

  5. Select the check box Grant API Access to BitdefenderCloud Security for MSP . BitdefenderCloud Security for MSP will be able to access your data that is relevant for Integration

  6. Click Save and Proceed.



    Although you can create more connections by clicking +Add Connection, corresponding to multiple pairs of API keys and access URLs, we recommend configuring a single one for optimal operation.

  7. In the Site Mapping page, under BitdefenderCloud Security for MSP Sites/Companies, select an existing GravityZone company from the drop-down list. Otherwise, click the +Create new option in the drop-down list to create a new company.

  8. Click Save and Proceed.

    The integration is complete. Close the window.