PARTNERS

Configuring the integration

The integration relies on API Web Service to establish communication between GravityZone and ConnectWise RMM. This is done through the GravityZone API key and the GravityZone access URL, which are available in GravityZone Control Center. Then you do the rest of configuration in the ConnectWise RMM portal.

Getting the API key and the access URL the API key in GravityZone

To obtain the GravityZone API key and the GravityZone access URL, follow these steps:

  1. Log in to GravityZone Control Center using your Partner account credentials.

  2. Click the username at the upper-right corner and choose My Account.

  3. Go to the API keys section and click Add at the top side of the table.

  4. Enter a name and enable the APIs that you want.

    img-01-gz-generate-api-key.png

    Note

    The integration works with the least possible number of APIs as follows:

    • Companies API

    • Licensing API

    • Packages API

    • Network API

    • Policies API

    • Quarantine API

    • Event Push Service API

  5. Click Save.

    The API key is generated. To prevent the leaking of sensitive information, do not share or distribute your own generated API keys.

In addition to the API key, the access URL also necessary to configure the integration is available in the Control Center API section.

Configuration steps in ConnectWise RMM

Once you have the GravityZone API key and the access URL, the rest of the configuration takes place in the ConnectWise RMM portal.

To set up the integration, follow these steps:

  1. Log into the ConnectWise RMM portal.

  2. In the left-side menu, go to the Integrations section and click on the Bitdefender Cloud Security for MSP product.

    img-02-cw-rmm-integrations.png
  3. In the configuration window, under Connection 1, add the GravityZone API key and the GravityZone access URL (the latter in the GZ server field).

    img-03-cw-rmm-add-connection.png
  4. Click the Test Connection button to validate the key.

  5. Select the check box Grant API Access to Bitdefender Cloud Security for MSP. Bitdefender Cloud Security for MSP will be able to access your data that is relevant for Integration

  6. Click Save and Proceed.

    Note

    Although you can create more connections by clicking +Add Connection, corresponding to multiple pairs of API keys and access URLs, we recommend configuring a single one for optimal operation.

  7. In the Site Mapping page, go to the Bitdefender Cloud Security for MSP Sites/Companies and click to assign GravityZone companies from the drop-down lists to Asio sites.

    In the same drop-down lists, you can also create new companies if needed.

    img-04-cw-rmm-mapping.png
  8. Click Save and Proceed.

    The integration is complete.