HaloPSA integration

Ticketing

Fixed an issue where mapped HaloPSA assets were not properly linked to Sandbox Analyzer tickets.

Fixed the React2Shell critical unauthenticated RCE vulnerability in React.

Asset mapping

This release introduces major enhancements to automation and asset mapping accuracy.

The Asset mappings page now includes an automatic mapping capability called Smart Match, which allows you to associate HaloPSA assets with their corresponding Bitdefender GravityZone endpoints.

Smart Match intelligently compares HaloPSA asset fields and custom fields with GravityZone endpoint properties (label, FQDN, IP address, MAC address) to automatically establish precise associations between systems.

Asset mappings

A new Asset mappings page is now available, allowing you to associate HaloPSA assets with their corresponding Bitdefender GravityZone endpoints. With this enhancement, Service Desk tickets generated by the integration will explicitly reference the affected HaloPSA asset, improving visibility and traceability for support teams.

Billing

Improved clarity in the Billing section to better describe the mapping between GravityZone protection models, add-ons, and HaloPSA items, ensuring more transparent and consistent invoicing.

Ticketing

Service Desk tickets now include magic links for faster navigation between HaloPSA and GravityZone (link to the affected GravityZone endpoint and related GravityZone incident).

The magic links require a valid GravityZone login session. If no active session exists, users will be prompted to log in. This new feature helps the HaloPSA support team quickly identify the affected device and navigate directly to the corresponding GravityZone incident for efficient investigation.

Client mappings

You can map existing GravityZone companies (or create new companies) to HaloPSA Clients for billing and ticketing operations. Mappings are synchronized and, if any issues are detected, the integration will inform you to take actions.

Detected issues may include: the GravityZone or the HaloPSA client does not exist anymore, the configured HaloPSA items or available invoice template is no longer available, HaloPSA service desk tickets cannot be created or automatically closed, etc.

Billing

The integration automatically reports the number of active protected endpoints and available add-ons for each managed company to HaloPSA every month. HaloPSA uses this data to calculate service costs and generate invoices.

Ticketing

Enable the ticketing service to automatically generate HaloPSA tickets for critical GravityZone security events, including detections from:

This ensures your service team is instantly notified of incidents and can take rapid action to investigate threats.