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GravityZone asks for 2FA code even if you use the "Trust this browser" option

The Trust this browser option on the GravityZone login screen allows you to trust the internet browser of the computer on which you connect to Control Center with two-factor authentication (2FA). By trusting the browser, you do not need to enter the six-digit code after their credentials.


The Trust this browser option is disabled by default so that you cannot select the check box when logging in. As a GravityZone administrator, you can enable it for your own company in My Company > Authentication. For managed companies, you can change the authentication settings in the Companies page.

If GravityZone asks you to enter the six-digit code even though you have trusted the browser, one of the following situations may have occurred:

  • You are logging in from another device than the trusted one. That means:

    • You use a different browser.

    • You use a different computer.

    • You have enabled private browsing.

  • The IP address has changed. That means you are using a different internet connection (a different network).

  • The browser is not caching data correctly. That means:

    • Your browser is in private mode or incognito mode.

    • Your browser, a browser extension, a plugin, or a security product may clear cookies after closing.

    • You have cleared cookies from your browser or cookies are not enabled.

    • Your browser security settings do not allow cookies to be saved.

    For the list of browsers supported by GravityZone, refer to Control Center.

  • For details about two-factor authentication in GravityZone, refer to Onboarding.