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Activating the Bitdefender MDR service

To activate the Bitdefender MDR for MSPs service follow this process:

  1. You can add the Bitdefender MDR service when you configure the details for a new company or edit an existing one from the Companies page.


    Bitdefender MDR requires Endpoint Detection and Response (EDR) and Advanced Threat Security to be enabled in GravityZone.

  2. Once you save the configuration, the onboarding process begins.

  3. In the company details page, the Bitdefender MDR service status is set to Onboarding.

  4. When the onboarding stage is complete, the status of Bitdefender MDR service changes from Onboarding to Active and usage starts being counted.