PARTNERS

Activating the MDR service

To activate the MDR for MSPs service follow this process:

  1. You can add the MDR service when you configure the details for a new company or edit an existing one from the Companies page.

    Enable the Manage and Detection and Response service from the list of services and one choose of the available flavors: Response or Advice.

    Note

    MDR requires Endpoint Detection and Response (EDR) and Advanced Threat Security to be enabled in GravityZone.

  2. Once you save the configuration, the onboarding process begins.

  3. The Bitdefender MDR Customer Success (MDR CST) is notified of a new MDR service request.

    In the company details page, the MDR service status is set to Onboarding.

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  4. Bitdefender MDR CST expert is assigned to you or the partner(s) you request the service for.

  5. The assigned Bitdefender MDR CST expert will send out a welcome email with information about the onboarding process and next steps.

  6. The Bitdefender MDR CST team will schedule a 30 minutes virtual onboarding call to discuss the following topics:

    • Introduction to the MDR team

    • Onboarding process

    • Bitdefender customer support for MDR services

    When the onboarding stage is complete, in the company details page, the status of MDR service changes from Onboarding to Active and usage starts being counted.

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