ConnectWise RMM integration
This section contains the release notes for the GravityZone integration with ConnectWise RMM. The integration guide is available here.
June 2026
Release date: 2026.06.25
New features and improvements
Improved the reliability and performance of the ticket processing service. As a result, Bitdefender alerts are now processed more efficiently, reducing the time required to create tickets in ConnectWise RMM.
September 2025
Release date: 2025.09.16
New features and improvements
This release introduces Ticketing functionality to the Bitdefender integration with ConnectWise RMM. Service Tickets are now automatically created for the following Bitdefender security event types:
Advanced Anti-Exploit
Advanced Threat Control
Antimalware
Antiphishing
Endpoint Detection and Response
Firewall
Web Traffic Scan
Sandbox Analyzer
Ransomware Detection
Network Attack Defense
HyperDetect
Additionally, the integration now supports aggregation of service tickets based on the combination of ConnectWise RMM deviceId and Bitdefender event type, reducing ticket noise and improving incident management efficiency.
Note
If you already use the Bitdefender - ConnectWise RMM integration, to enable the new Ticketing feature, you must confirm your API key and the new ConnectWise RMM integration scopes.
For details about enabling the feature, refer to Ticketing.
February 2025
Release date: 2025.02.19
New features and improvements
Mapping ConnectWise RMM Sites to GravityZone companies now automatically generates the GravityZone installation package. Previously, the package was only created during a Bitdefender agent (BEST) deployment attempt.
Resolved issues
Resolved an issue preventing BEST deployment on Windows 11 endpoints.
Version 2.0.0 (February 2023)
Release date: 2023.02.14
Added support for installing Linux and macOS endpoints through the setup downloader.
Added support for uninstalling Linux endpoints in ConnectWise RMM. For macOS endpoints, you can use the uninstall task in GravityZone Control Center
Initial release notes
Release date: 2022.08.10
The GravityZone integration with ConnectWise RMM provides automation to Bitdefender security agent deployment. Through this integration, MSPs can enhance their customers’ security with Bitdefender advanced technologies, such as Full Disk Encryption, Sandbox Analyzer, and Endpoint Detection and Response.
The initial release of this integration includes the following features:
Inventory provisioning, referring to site mapping and creation.
Endpoint provisioning, which covers install, uninstall and presence detection for Windows 32-bit and 64-bit systems.