MSP Product Trials
MSP Product Trials allows partners to enroll client companies in trial programs that allows them to test out several features, add-ons, and services.
You can view a list of companies that are available for trial by going to the Companies page and using the MSP trials status filter.
To view what trials are available for a company, click on the name of the company and go to the Free Product Trials tab.
Tip
Read the FAQ for more information on MSP Product Trials.
Requirements
For a company to enroll others:
The company type must be a Partner.
The company must have all add-ons and services included in the product trial available for resell, as enabled by its managing partner.
For a company to be enrolled:
The company type must be a Customer.
The company must hold at least 1 licensed endpoint in the current month. If a company has 0 licensed endpoints, the Start trial button is disabled.
The company must either directly manage or share the same license as the company that wants to enroll them.
Tip
We recommend only enlisting direct customers in the MDR trial.
The company must not have all add-ons and services included in the trial enabled for own use.
The company must be using a monthly subscription and the Endpoint Security product type with one of the available protection models (A la carte, Secure, Secure Plus, or Secure Extra).
Important
Additional restrictions may apply. If you meet all the trial requirements but are unable to access the feature, contact your Bitdefender Partner or sales representative.
The MDR Product Trial feature will be released in stages and has limited availability at the moment. Check the release notes for news and updates.
Multiple trials at the same time
Partners can start multiple trials at the same time for the same managed company, enabling client companies to evaluate several add-ons simultaneously (for example: EDR, MDR, Extended Email Security, PHASR).
If a newly started trial includes an add-on already provided by another active trial (or required as a prerequisite, such as MDR granting EDR), the existing overlapping trial is automatically stopped and replaced by the new trial.
Automatic conversion at trial expiration
When a trial period expires, trial add-ons automatically convert into active paid add-ons under the company's monthly subscription, ensuring uninterrupted security coverage.
Emails are sent to partners at the beginning of the trial and 7 days before expiration, detailing the trial end date and auto-conversion terms. If a partner does not wish to retain an add-on, the trial must be canceled before expiration.
Trial reconciliation and protection model changes
Active trials are automatically reconciled when the protection model changes:
If the new model includes the fully licensed add-on, the trial stops and the cooldown begins. Otherwise, the trial continues until expiration.
Add-ons not tied to any protection model (for example, Extended Email Security) are unaffected.
If a trial depends on a prerequisite add-on (for example, MDR requires EDR), the prerequisite remains available until the trial expires.