Starting a trial
In order to gain access to a trial to test Extended Email Security for a Managed Service Provider (MSP), you must complete a customer feedback form. This form ensures that all necessary details are recorded and routed correctly to process your request.
To access the form, go to the User menu in the top right corner of the console, and select Feedback.
The following form opens:
The next sections provide detailed instructions on how to complete and submit the form.
Contact Details
These fields identify the requesting MSP and provide the necessary contact information.
- Full Name
Enter the partner’s company name. Use the full official business name registered in the partner system.
Provide the primary contact email address for your company.
- Phone Number
Include a valid phone number.
- Country
Select the MSP’s registered country of operation from the drop-down menu.
Feedback Details
This section categorises and clarifies the nature of your request.
- Category
Choose the appropriate classification. For new feature needs, select Feature request to ensure proper routing to product and sales teams.
- Feedback for
Select the relevant area or process. For a purchase request, select Purchase.
- Comments
Provide an explanation of your request or add any comments you might have.
Overall Rating
Selecting an overall rating is very important, as it helps us understand your experience. The following choices are available:
Poor — The current process, service, or product did not meet expectations, with significant issues or gaps that prevented effective use.
Fair — The experience was below average, with noticeable problems that affected usability or satisfaction, but some aspects were acceptable.
Intermediate — The service or product met basic expectations. There may be some minor issues or room for improvement, but it was functional overall.
Good — The experience was positive, with most needs met effectively. Only minor improvements are needed for an even better experience.
Excellent — The process, service, or product exceeded expectations in all aspects, providing a seamless and highly satisfactory experience.
Submitting the Form
Click to submit your request.