Autotask
Bitdefender GravityZone is a comprehensive cybersecurity platform designed for managed service providers (MSPs) and enterprises, offering advanced threat prevention, detection, and response across endpoints, networks, and cloud environments.
Datto Autotask Professional Services Automation (PSA) is a cloud-based platform that helps MSPs manage their business operations, including service desk, CRM, contracts, billing, and project management.
The Bitdefender integration with Datto Autotask connects GravityZone with Autotask PSA, enabling MSPs to manage security operations directly alongside their business workflows. Through this integration, you can:
Map Autotask accounts to GravityZone companies - Link your Autotask customer accounts to corresponding GravityZone companies for centralized management.
Configure licensing - Define the protection model and add-ons applied to GravityZone companies provisioned through the integration.
Automate billing - Map GravityZone protection models and add-ons to Autotask services for automated usage reporting.
Create tickets from security alerts - Automatically generate Autotask service desk tickets based on GravityZone security detections, including Antimalware, Advanced Threat Control, HyperDetect, EDR, Ransomware Detection, Firewall, Antiphishing, Network Attack Defense, Web Traffic Scan, and Sandbox Analyzer alerts.
Monitor integration events - Track mapping, billing, and ticketing events between the two platforms to quickly identify and resolve issues.