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  • Remove Bitdefender Endpoint Security Tools using the uninstall tool

Remove Bitdefender Endpoint Security Tools using the uninstall tool

This topic explains how to uninstall Bitdefender Endpoint Security Tools from your machine using the uninstall tool.

Overview

The uninstall tool removes Bitdefender Endpoint Security Tools (BEST) from your Windows endpoints.

Important

The uninstall tool always requires to reboot the machine.

You can use the tool in cases such as:

  • The current installation is corrupted.

  • The endpoints have remnants from previous installations or uninstallations.

  • You want to remove the security agent using a script from one or multiple machines.

Using the uninstall tool

Remove the security agent that is protected with an uninstall password as follows:

  1. Download the uninstall tool from Uninstall Tools for Business Products.

  2. Open Command Prompt with administrative rights.

  3. Navigate to the folder where you saved the uninstall tool.

  4. Run the following command:

    BEST_uninstallTool.exe /bdparams /password= your_plain_text_password

Note

To remove BEST that is not protected with password, download the uninstall tool and run it with administrative rights.

You can also remove the product by opening the Command Prompt with administrative privileges and running the executable file from there.

When uninstalling the product you can use the following parameters:

Parameter

Functionality

/password=

The parameter allows you to enter the uninstall password.

Command:

BEST_uninstallTool.exe /password= your_plain_text_password

/log

This parameter creates a log of the uninstall process in %programdata%\bduninstalltool\uninstalltool

Command for BEST with uninstall password:

BEST_uninstallTool.exe /bdparams /password= your_plain_text_password /log

Command for BEST without uninstall password:

BEST_uninstallTool.exe /log

/bruteForce

This parameter forcefully uninstalls the product, removing remnants and corrupted files from incomplete installations or uninstallations.

Using this parameter:

  • Does not bypass the uninstall password.

  • Does not uninstall newer product versions than the uninstall tool version.

  • Does not uninstall other Bitdefender products except BEST.

Command for BEST with uninstall password:

BEST_uninstallTool.exe /password= your_plain_text_password /bruteForce

Command for BEST without uninstall password:

BEST_uninstallTool.exe /bruteForce

Note

This parameter uses capital letters.

/destructive

This parameter allows the /bruteforce parameter to completely remove BEST, when BEST cannot be detected by the endpoint.

Command:

BEST_uninstallTool.exe /bruteForce /destructive

Note

  • This command should only be used to remove certain parts of the BEST product. Does not uninstall other Bitdefender products except BEST.

  • This command functions correctly only if you use the latest version of the uninstall tool. However, if you have an outdated uninstall tool, you can still uninstall BEST from the Control Panel.

/passbase64=

The parameter allows you to enter the uninstall password encoded in base64 UTF-8. You can use this parameter when your password contains restricted characters.

Command:

BEST_uninstallTool.exe /passbase64= your_encoded_password

/noWait

This parameter allows for no user input during the uninstall process.

Note

Possible error messages during the process will not show up.

Command:

BEST_uninstallTool.exe /noWait

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