GravityZone AI Assistant
Overview
Note
This feature is currently in Controlled Availability.
GravityZone AI Assistant enables you to fully leverage the capabilities of GravityZone by applying the reasoning abilities of the latest large language model (LLM) technology to the detailed information and examples in the Bitdefender Support Center documentation to provide quick, actionable answers to your GravityZone questions.
Using GravityZone AI Assistant
You can access GravityZone AI Assistant from any page of the GravityZone interface by clicking the dedicated button in the top-right corner of the window.
On the GravityZone AI Assistant side panel, you have two options for asking a question:
Select a predefined question from the Prompt suggestions list and click Send (
). After you select a question, you can edit and refine it in the text input field before you send it.Enter a question in the text field at the bottom of the panel and click Send. As you start typing your question, the character counter in the bottom-right corner of the panel is updated in real time. If your question exceeds the character limit, the character counter text turns red, an error message is displayed, and the Send button is disabled.
Note
GravityZone AI Assistant can currently answer questions based on information from the Bitdefender Support Center documentation; the ability to advise on endpoints and incidents in your organization will be added soon.
Once your question is sent, it appears as a right-aligned dialog bubble in the chat view. The answer is displayed as a left-aligned dialog bubble under your question. You can request more information or ask additional questions by using the text input field.
Note
To prevent excessive strain on the GravityZone AI Assistant infrastructure, we may place certain limits on the number of questions that you can ask during a daily, weekly or monthly interval.
To start a new chat, click New chat (
) in the top-right corner of the GravityZone AI Assistant panel.
To view a list of your previous chats in reverse chronological order, click Navigation menu (
) in the top-left corner of the GravityZone AI Assistant panel. You can access your chat history for Today, Yesterday, Last 7 days, and Older. If the full chat history does not fit onto the panel, the Load more button at the bottom of the panel allows you to display additional chats.
To resume a previous chat, click its entry in the list.
To rename or delete a chat, click the actions button (
) next to its title in the chat list and select the appropriate option from the menu.
You can also find chats by using the search field in the upper part of the panel. The search function returns chats whose title contains the text string you entered.
To close the chat history and return to the main GravityZone AI Assistant panel, click the Close (
) button on the upper-left side of the panel.
Submitting feedback
Let us know your thoughts on any answer that GravityZone AI Assistant provides by clicking either the Good response (
) or the Bad response (
) buttons below the answer. Clicking Bad response displays a list of questions that allow you to provide additional information. You can select the reason for your feedback from a predefined list or click Other and type your feedback in the text input field. You can also specify whether or not you would be open to a short follow-up call. When you are done entering your feedback, click Submit.
We eagerly await and value your input on this feature.