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Switch service

This option allows partners to change the active service for an existing customer. You can switch between Mesh Gateway, Mesh 365, and Mesh Unified from the user interface without contacting Technical Support.

Note

To upgrade from Mesh Gateway or Mesh 365 to Mesh Unified, use the Mesh Unified upgrade option. For more information, see Upgrade to Mesh Unified.

Warning

Changing services can interrupt mail flow and may affect pricing.

  1. Open the Customers page

    Go to the Customers page in the partner hub.

  2. Select the customer

    Select the three-dot menu next to the customer you want to modify.

  3. Select Switch Service

    Select Switch Service.

  4. Choose the target service

    Select one of the available service changes:

    • Mesh Unified > Mesh Gateway or Mesh 365.

    • Mesh Gateway > Mesh 365.

    • Mesh 365 > Mesh Gateway.

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    Warning

    When switching from Mesh Gateway or Mesh Unified to Mesh 365:

    • Reconfigure the MX records to point to the customer’s mail server, such as Microsoft 365.

    • The MX records must not point to the Mesh MX record.

  5. Confirm the change

    Select Switch to apply the service change.

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