CLOUD SOLUTIONS

Collect Bitdefender Security Server Logs

This information helps the Bitdefender Support team to investigate and resolve the issues you encountered with your Security Server.

To collect all the needed information:

  1. Connect to the Security Server via SSH. You may use PuTTy.

  2. Log in with root and provide the password for this user.

  3. Run this command:

    # /opt/BitDefender/bin/bdsysinfo-sve

    A .tar.gz archive file containing the logs is saved to /root.

    The filename has the format: bdsysinfo-xxxxx.tar.gz, where xxxxx is a random string.

    The logs deliver the following:

    • Files:

      /opt/BitDefender/var/log

      /opt/BitDefender/etc

      /opt/BitDefender/var/epag

      /etc

      /var/log

      /var/crash

    • Command output for:

      uname -a

      dmesg

      ps auwx

      cat /proc/meminfo

      cat /proc/cpuinfo

      df -hT

      slabtop --once

      cat /proc/mounts

      dpkg -l

      ls -lR /opt/BitDefender

      lsmod

      sysctl -a

      env

      netstat -anpe

      getent passwd

      getent group

      lsof -n

  4. Using WINSCP, copy the file to your machine.

  5. Send the file to Bitdefender support.