MDR service
The MDR service page provides visibility into the Managed Detection and Response (MDR) enrollment status, entitlement period, and service model for your company. It also offers seamless access to the MDR portal.
Prerequisites for access
You can access the MDR service page only if the following requirements are met:
As a Customer with a monthly subscription, the Managed Detection and Response Foundations option is enabled in your license settings by your Partner, or you are within the 30-day grace period following the MDR service deactivation.
As a Customer with a yearly license, you have an active MDR license or you are within the 30-day grace period following its deactivation.
Page overview
Brief description of the MDR service
The page displays the following details:
Status and Service model
MDR entitlement period
The Open console button: provides direct access to the MDR portal.
Viewing the MDR service details
The MDR service Status can have one of the following predefined states:
Active - MDR service is fully operational.
Inactive - MDR service is currently non-functional.
Onboarding - MDR service is in the process of being activated for your company.
Switching flavor - The company is transitioning between MDR service models.
Note
If a company is switching service models, the previous model remains displayed until the update is complete.
Disabling - MDR service is in the process of being deactivated.
Note
MDR service status information is also available in the MDR Service Status report. For details, refer to Report types.
The following service models may be displayed: MDR Foundations for MSP, Bitdefender MDR Plus, Bitdefender MDR, MDR Premium, MDR Enterprise, MDR Foundations.
Note
MDR Premium, MDR Enterprise and MDR Foundations are legacy service models and no longer available to purchase.
First MDR portal access via GravityZone
The MDR service page offers access to the MDR portal via the GravityZone Identity Provider (IdP) and your GravityZone credentials.
To navigate to the MDR console for the first time after the MDR license activation, follow these steps:
On the MDR service page, click Open console.
You are redirected to the GravityZone IdP login page.
Important
The Open console button is enabled only if:
Your MDR service status is Active, or you are within the 30-day grace period following service deactivation.
You are logged in via the GravityZone IdP. For more information on this topic, refer to Configuring SSO in Control Center using the GravityZone Identity Provider.
Enter your GravityZone email address and password.
Click Next.
You are redirected to the two-factor authentication page.
Enter the six-digit code associated with your GravityZone account from your authenticator app.
Recommended: Select the Trust this browser option.
Note
For more information on this option, refer to GravityZone asks for 2FA code even if you use the "Trust this browser" option.
Click Log in.
You will be redirected to the MDR portal.
Note
When the MDR license is added, the company is automatically migrated to GravityZone IdP. Existing sessions remain active, allowing users already logged in to continue using Control Center without interruption.
However, Open console requires an active IdP session. If accessed from a non-IdP session, users will be prompted to log in through the new IdP flow.
This happens only once. After the initial IdP login, Open console will work seamlessly.
Note
Users who log in to GravityZone via a third-party SAML SSO cannot use the Open console button to access the MDR Portal. This is because GravityZone IdP does not currently support third-party SAML identities for cross-console access.
As a workaround, such users need dedicated GravityZone IdP accounts.
They can still sign in to Control Center with their SAML credentials, but cannot use that session to connect to the MDR Portal via Open console.