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Credentials Manager

The Credentials Manager helps you define the credentials required for remote authentication on different operating systems in your network.

To open the Credentials Manager, click your username in the upper-right corner of the page and choose Credentials Manager.


Adding credentials

With the Credentials Manager you can manage the administrator credentials required for remote authentication during installation tasks sent to endpoints in your network.

To add a set of credentials:

  1. Enter the user name and password of an administrator account for each target operating system in the corresponding fields at the upper side of the table heading. Optionally, you can add a description that will help you identify each account more easily. If computers are in a domain, it suffices to enter the credentials of the domain administrator.

    Use Windows conventions when entering the name of a user account:

    • For Active Directory machines use these syntaxes: [email protected] and domain\username. To make sure that entered credentials will work, add them in both forms ([email protected] and domain\username).

    • For Workgroup machines, it suffices to enter only the user name, without the workgroup name.

  2. Click the add.png Add button at the right side of the table.

    The new set of credentials is added to the table.


    If you have not specified the authentication credentials, you will be required to enter them when you run installation tasks. Specified credentials are automatically saved to your Credentials Manager so that you do not have to enter them the next time.


From the Exchange tab, you can manage the authentication credentials for the available Exchange Servers.

Exchange Server credentials are required for restoring items from the Exchange Quarantine.

To specify the credentials required for connecting to an Exchange Server:

  1. Go to the Exchange tab in the Credentials Manager page.

  2. Enter the required information in the corresponding fields from the table header:

    • The username and password of the Exchange user.


      The username must include the domain name, as in user@domain or domain\user.

    • The email address of the Exchange user, necessary only when the email address is different from the username.

    • The Exchange Web Services (EWS) URL, necessary when Exchange Autodiscovery does not work. This is usually the case with Edge Transport servers in a DMZ.

  3. Click the add.png Add button at the right side of the table.

    The new set of credentials is added to the table.

Deleting credentials

To delete obsolete credentials from the Credentials Manager:

  1. Point to the row in the table containing the credentials you want to delete.

  2. Click the delete_inline.png Delete button at the right side of the corresponding table row.

    The selected account will be deleted.