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CLOUD SOLUTIONS

Update Bitdefender Endpoint Security Tools (BEST) and Endpoint Security for Mac manually

To manually update BEST and Endpoint Security for Mac on endpoints without a network connection, use daily update files.

BEST and Endpoint Security for Mac will make most security-related decisions for you and will rarely show pop-up alerts. Details of actions taken and information about program operation are available in the Events (Windows) and History areas (Mac).

Bitdefender Endpoint Security Tools (Windows)

You can download and run daily security content updates from the following locations:

  • For x86 architecture endpoints: click here

  • For x64 architecture endpoints: click here

The Windows packages are digitally signed and timestamped by Bitdefender. The digital signature embedded in the executable file guarantees the integrity of the whole package.

To view the signature, right-click the executable files that you have downloaded, go to Properties and select the Digital Signatures tab.

integrity-check-windows-64bit.png

Bitdefender Endpoint Security Tools (Linux)

You can download and run daily security content updates from the following locations:

  • For x86 architecture endpoints: click here

  • For x64 architecture endpoints: click here

At the moment, the Linux package does not provide a method to check its integrity.

Endpoint Security for Mac

You can download and run daily the DMG file containing security content updates from this location.

Silent update:

  1. Mount the DMG file that you have previously downloaded.

  2. In Terminal, run the following command on target machine:

    /Library/Bitdefender/AVP/enterprise/InstallSigs [path to mounted DMG]/com.epsecurity.offline_update.sigs

    Example:

    /Library/Bitdefender/AVP/enterprise/InstallSigs /Volumes/offline_signatures/com.epsecurity.offline_update.sigs

Update using SecurityContentInstaller.app:

  1. Mount the DMG file that you have previously downloaded.

    mount-dmg-eps-mac.png

  2. Run SecurityContentInstaller.app contained in the DMG file.

    run-app-mac-1.png
    run-app-mac-2.png

The com.epsecurity.offline_update.dmg and the SecurityContentInstaller.app files are signed and timestamped by Bitdefender. To check their integrity, run the codesign command in Terminal on either of these files in this format:

codesign -dvvv path-to-the-file

Examples:

codesign -dvvv /Users/testingmachine/Desktop/com.epsecurity.offline_update.dmg

codesign -dvvv /Volumes/offline_signatures/SecurityContentInstaller.app

The output includes among other details the hash, the developer team identifier for Bitdefender, and the timestamp.

In addition, if the files are corrupted or if they are not signed, the security content installation fails.

Update codes indicating possible errors

Code

Message

Description and solution

0

Signatures successfully installed

Endpoint Security for Mac succesfully updated. All good.

-1

All signatures failed to load

Update failed because all the security content files failed to load. Download the DMG file again and restart the procedure.

-2

Some signatures failed to load

Update failed because some of the security content files failed to load. Download the DMG file again and restart the procedure.

-3

PKG file path not found

Update failed due to an issue with the path to the security content files. Download the DMG file again and restart the procedure.

-4

XPC connection problem

Update failed due to an internal communication issue. Download the DMG file again and restart the procedure. If the issue persists, contact Bitdefender Enterprise Support.

-5

Internal product for manual update does not exist

Update failed because the product did not find the necessary files. Download the DMG file again and restart the procedure.

-6

Timeout

Update failed because the security content files took too long to install. Download the DMG file again and restart the procedure.

-7

PKG file is not signed

Update failed because the security content files were not signed. Download the DMG file again and restart the procedure.

-8

PKG file could not be extracted

Update failed due to an issue with the package containing the security content files. Download the DMG file again and restart the procedure.

-9

Signatures to be installed are too old

Update failed because the security content files are older than those already installed. Download the DMG file again and restart the procedure.

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