Licensing
Your company's licensing information is divided into these sections.
License information
This section displays your company ID, company hash and payment plan.
For MDR licenses, this section also displays the MDR service model, MDR entitlement period, and MDR status.
Note
The payment plan can have one of these values:
Pre-paid - either a trial key or a license key with predefined validity (6 or 12 months) was used.
Monthly usage - a monthly subscription plan.
Note
The following options are available only for companies with monthly subscriptions:
Change to pre-paid license - This will allow you to add a license key and change to a yearly payment plan.
View monthly usage report - Clicking this button will redirect you to the Reports page and will open a Monthly License Usage Report.
Bitdefender partner
This section displays relevant information on your partner company.
Use the Change Partner button to designate a different partner company.
Important
If you are using the MDR service, the target Partner must fulfill the management from above prerequisite.
If you are a Customer with a monthly subscription using MDR, you can only change your Partner if the new Partner has MDR resell rights enabled and valid MDR contact details configured. You may be required to enter new MDR contact details before completing the move.
If you are a Customer with a yearly MDR license and use your Partner's contact information, go to My company > Company details and enter new MDR contact details before performing the change.
License usage details
This section provides information relevant to your current license usage. If you are a yearly license user, you may also add and remove license keys. The information may vary, based on your billing method:
Your standard products and add-ons are displayed, along with additional usage information:
Product name - the name of the product you are using.
Product type - shows if the product is a standard one or an add-on.
Endpoint Security - full protection.
Bitdefender EDR - limited EDR capabilities (report only).
Product status - shows if the product is active, expired or a trial.
License key - the unique ID that grants you access to a Bitdefender product.
Expiry date - the date when your license expires.
Total seats - the maximum units available with the license.
Usage breakdown - the number of units that are currently being used by your company.
Adding a product
To add a product, follow these steps:
Click the Add product button.
Enter the license key in the Add new product window.
Click the Check validity button.
Note
In some cases, adding a specific license key will replace one of your current products. This may lead to a change of the feature set you will have.
Warning
Depending on your company type, some products may be incompatible.
If you are adding an MDR license and do not yet have one for any service model, fill in the Contact details for MDR form with valid data.
You must provide the contact details of the person designated for MDR issues. These details include:
Name
Email address
Phone number
You can use data from a user account in your company, or you can enter custom details. When entering a new email address, you must validate it by using the Send a verification code option.
For information on the whole procedure, refer to the ??? section.
If you are adding an MDR license for a different service model than your current one, the Contact details for MDR form is pre-filled. Either keep the existing details or update them as needed.
Important
After the new MDR license is applied, your MDR service Status will display as Switching flavor, and your current MDR service model will remain active until the update is finalized.
Click the Add product button.
Note
As soon as a valid MDR license is assigned:
Your account and all accounts in your company are automatically migrated to the Login with GravityZone Identity Provider authentication method, which enables access to the MDR portal from GravityZone Control Center.
You can access the MDR service page from GravityZone Control Center. For more information, refer to MDR service.
Removing a product
To remove a product from your company follow these steps:
Select the product you want to remove.
Click the Remove product button.
Click the Remove button to confirm.
A table provides information regarding the status of your subscription:
Note
Depending on your license, one or more of these fields may not be visible to you.
Product name - The name of the product.
Product type - The type of the product:
Endpoint Security - full protection.
Bitdefender EDR - Limited EDR capabilities (report only).
Protection model - The protection model assigned to the product.
Product status - The status of the product:
Active
Expired
Trial
License key - the unique ID that grants you access to a Bitdefender product.
Total seats - The total number of seats provided by the license.
Reserved seats - How many of the seats provided by the license have been reserved for specific companies.
Used reserved seats - The number of reserved seats that are currently in use.
Available reserved seats - The number of reserved seats that are unused.
Unreserved seats - The number of seats that have not been allocated to any specific company.
Used unreserved seats - The number of unreserved seats that are currently in use.
Available unreserved seats - The number of unreserved seats that are unused.
Note
You can use the Refresh Details button check for any changes in the displayed information. Once clicked, the button will be grayed out for 30 minutes.