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Health Dashboard

Overview

Health Dashboard is a brand-new feature designed to provide a comprehensive overview of endpoint issues and status within your network. Different widgets offer important insights into the health and performance of endpoints and highlight critical concerns that require your attention. You can monitor your network's health with the intuitive visuals and customizable features that Health Dashboard provides in this unified view.

Eligibility

To use the feature, you must meet the following requirements:

  • Your company has a valid license key.

  • You have administrative privileges over the company's network.

  • You have access to the My company > Early access tab to select Health Dashboard and enroll your company in the program.

Exploring widgets

Health Dashboard widgets provide enhanced visibility over the entire network. Each widget centralizes endpoints and classifies them based on different statuses, issues, and types.

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Endpoints overview

This widget encompasses the endpoints available in your network and classifies them based on their management and connectivity status in the following categories:

Managed endpoints

This section presents all the endpoints in your network that have the security agent installed.

Active endpoints

This section informs you about all the managed endpoints that were online in the last 24 hours or are online at the moment of reporting.

Offline endpoints

In this section, you can view the number of managed endpoints that have been offline for more than 24 hours.

Unmanaged endpoints

This section displays the number of endpoints that do not have a security agent installed from a GravityZone console perspective.

Inventory

This section provides details about the managed endpoint types that can be virtual or physical machines, Security Servers, containers, container hosts, and their operating systems (Windows, Linux, macOS).

Note

The data availability may differ depending on the license included in your current plan.

Endpoint issues

This widget provides you with details about endpoint issues discovered within your network. The endpoints are grouped into three major categories and then divided based on their status:

  • Healthy: includes endpoints that have none of the displayed issues.

  • Warning: includes endpoints that are not connected to the Bitdefender Global Protective Network, endpoints with policy settings changed using Power User that remained active, isolated endpoints, and endpoints with disabled modules in the policy.

  • Critical: Includes endpoints with malfunctioning modules, unresolved malware detections, expired modules and endpoints with no modules installed.

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The endpoints are classified as follows:

Important security issues:

  • Unresolved malware detections: endpoints may require a system restart to complete the disinfection process; endpoints can have unresolved detection where no remediation action was taken or, other causes that may require additional investigation.

  • Policy settings changed using Power User: policy settings were changed using Power User and remained active.

Communication issues 

  • Not connected to Bitdefender Global Protective Network: endpoints cannot establish communication with Bitdefender Global Protective Network.

  • Isolated: endpoints are network-restricted and communicate only with the GravityZone console.

 Modules issues 

  • Disabled modules: endpoints have protection modules disabled from the policy.

  • Malfunctioning modules: endpoints have protection modules installed and enabled from the policy but are not operating properly.

  • Expired modules: endpoints are unlicensed and protection modules have expired.

  • Modules about to expire: installed endpoints exceeding the license limit that are currently in a 30-day grace period.

Product update status

In this widget, you can find information related to product updates. The endpoints are grouped into three major categories and then divided based on their status:

  • Healthy: includes endpoints that have the latest product version and are considered up-to-date.

  • Warning: includes endpoints that have product updates disabled from the policy or, require a restart to complete a product update process. These endpoints are counted only in this category.

  • Critical: includes endpoints that have checked and discovered available updates but could not install them.

The endpoints are classified as follows:

  • Updated: endpoints are up to date, and no new updates are currently available. 

  • Pending restart: endpoints require a system restart to complete the product update process.

  • Update disabled: the product update option is disabled from the policy applied on endpoints.

  • Outdated: includes endpoints that have checked and discovered available updates but could not install them.

Security content update status

In this widget, you can find information related to Security content updates. The endpoints are grouped into three major categories and then divided based on their status:

  • Healthy: includes endpoints that were online and updated their security content in the last 24 hours.

  • Warning: includes endpoints that have security content updates disabled from the policy or, were offline for more than 24 hours. These endpoints are counted only in this category.

  • Critical: includes endpoints that were online within the last 24 hours but could not install security content updates.

The endpoints are classified as follows:

  • Updated: includes endpoints that were online and updated their security content in the last 24 hours.

  • Outdated: includes endpoints that were online within the last 24 hours but could not receive security content updates.

  • Update disabled: the security content update is disabled from the policy applied on endpoints.

  • Offline more than 24 hours: endpoints were offline for more than 24 hours.

Endpoints policy status

In this widget, you can view the policies assigned, applied, or changed on your endpoints: The endpoints are grouped into three major categories and then divided based on their status:

  • Healthy: includes all compliant endpoints.

  • Warning: includes endpoints that were offline after the policy was edited and have not received the new settings.

  • Critical: includes non-compliant endpoints and endpoints on which the policy settings were changed with Power User.

The endpoints are classified as follows:

  • Compliant: endpoints have a policy assigned, and the settings are applied.

  • Non-compliant: includes endpoints where the policy was assigned but not applied, endpoints that have multiple policies assigned, but the latest is not the one applied, and endpoints with settings modified using Power User.

  • Offline since latest policy changes: endpoints were offline after the policy was edited and have not received the new settings. 

  • Policy settings changed using Power User: the policy settings were changed on endpoints with Power User.

  • Inherited policy: endpoints have policy settings that are inherited or enforced from above.

  • Directly applied policy: endpoints have a policy that is directly assigned and applied.

  • Assigned policies using assignment rules: endpoints have policies assigned based on assignment rules.

Endpoint modules status

Provides an overview of the protection modules coverage for your endpoints. The chart presents the modules and indicates their status, whether they are enabled, disabled, or not installed on endpoints.

License

The widget provides information about all your current products and their status.

Endpoint patch management

This widget informs you about the status of patches on your endpoints. You can view endpoints with the following indicators:

  • Total: the total number of managed endpoints that have the Patch Management module installed.

  • Up to date: endpoints are up to date, and no new patches are currently available. 

  • Require reboot: endpoints require a system restart to complete the patch installation process. 

  • Patch download failed: patches could not be downloaded on endpoints. 

  • Patch installation failed: downloaded patches could not be successfully installed on endpoints. 

  • Never checked available patches: endpoints never checked for patches. Patch Management is disabled from the policy, or no maintenance window is configured. 

  • Didn’t check for patches in the last 30 days: endpoints have not checked for available patches in the last 30 days.  

  • Missing non-security patches: endpoints reported that new non-security patches are available. 

  • Missing security patches: endpoints reported that new security patches are available.

Note

The data availability may differ depending on the license included in your current plan.

Endpoints encryption status

Informs you about the encryption status of the endpoints. The widget displays the number of endpoints that are compliant or non-compliant with the encryption policy settings.

  • Compliant: includes endpoints with volumes that are all encrypted or unencrypted according to the policy.

  • Non-compliant: includes endpoints that have the status of the volumes inconsistent with the assigned policy. For example, only one of two volumes is encrypted or an encryption process is in progress on that volume.

Note

The data availability may differ depending on the license included in your current plan.

Permission issues on macOS

This widget contains information about different issues caused by insufficient permissions on your macOS endpoints:

  • System extensions not allowed: endpoints require permission to install system extensions to enable full protection. Allow extensions in Security > Privacy preferences and restart your system. 

  • Full Disk Access not allowed: endpoints require Full Disk Access for Antimalware On-Access, Advanced Threat Control , and EDR modules to function properly. Open Privacy settings and grant Full Disk Access.

  • Network extension not allowed: endpoints require network extensions to be enabled. 

  • Tunneling application not allowed: endpoints require a proxy configuration. Allow BDLdaemon application to add proxy configuration. 

  • SSL certificate not allowed: the Bitdefender root certificate may not be installed, or trusted or its installation failed on endpoints.

Security Server status

Helps you evaluate the status of the Security Servers. You can easily identify the following indicators:

  • Total: the total number of Security Servers in your network.

  • Stopped: the number of Security Servers that are stopped.

  • Underloaded: the number of Security Servers with less than 5% of their scanning capacity used.

  • Overloaded: the number of Security Servers where the scan load exceeds 90% of their capacity.

  • Outdated (Security Content): the number of Security Servers that were online within the past 24 hours but could not receive security content updates.

  • Storage scanning enabled: the number of Security Servers that have storage scanning enabled.

  • Storage scanning disabled: the number of Security Servers that have storage scanning disabled.

Note

The data availability may differ depending on the license included in your current plan.

Customizing views

Health Dashboard helps you create your own customized views or use a predefined one and quickly switch between them as needed. You can customize filters and add, remove, resize, or move widgets according to your needs, then save everything in a single view.

To focus on the information that is most relevant to your organization and view data about specific endpoints use the tags filter, You can choose to view details about endpoints with automatic or custom tags or endpoints with no tags assigned.

You can further tailor your experience by selecting and moving widgets. The feature dynamically adjusts to your changes.

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To add or remove widgets, use the steps below:

  1. Click the Settings button from the right side corner of the page.

  2. Search for specific widgets if necessary.

  3. Select or deselect the target widgets. You can also remove widgets using the close button from the upper right corner of each widget.

  4. Apply the changes.

You can also resize widgets according to your needs.

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Creating custom views

You can save your preferences in a customized view using the steps below:

  1. Select General view from the Smart views section.

  2. Personalize according to your needs. Use the Discard changes button from the upper right corner of the page to undo your selections if necessary.

  3. Save your changes using the Save as button from the upper right corner of the page.

  4. Enter a name for the view and click Save. You can find the new view in the Custom section.

Editing, renaming, and deleting custom views

You can edit a custom view anytime, however, please note that you need to save your changes after applying them. 

To edit a custom view follow these steps:

  1. Choose a custom view.

  2. Personalize according to your needs. Use the Discard changes button to undo your selections if necessary.

  3. Save your changes using the Save button from the upper right corner of the page.

To delete or rename a custom view click the corresponding vertical ellipses from the views panel and select the action.

Submitting feedback

To let us know your thoughts, you can use the Feedback button available in the upper right corner of the Health Dashboard page. Additionally, you can also use the feedback dialog available if you opt out of the program. We eagerly await and value your input on this feature.