ON PREMISES SOLUTIONS

Generate an HAR file for browser troubleshooting

During the troubleshooting process, you may be asked to provide an HAR file.

This file is a recording of the network requests your browser generates, and it can help Bitdefender Enterprise Support identify browser-related issues.

Use the following steps to generate an HAR file, depending on browser type:

Note

The following instructions are applicable for both Windows and Mac devices.

  1. Open Google Chrome and go to the page where the issue occurs.

  2. Click the ellipses.PNG vertical ellipses button, go to More tools, and select Developer tools.

  3. Select the Network tab.

  4. Click the 151926_2.png Clear button and select the Preserve log check box.

  5. Click the Record network log button, if it is grey (Record.PNG). If it is red, the tool already captures the browser's network requests.

  6. Replicate the issue you are experiencing.

  7. Click the Record network log button again to stop the recording.

  8. Click the Download.PNG Export HAR button.

  9. Save the file to your computer.

Note

The following instructions are applicable for both Windows and Mac devices.

  1. Open Firefox and go to the page where the issue occurs.

  2. Go to the open_application.PNG Open Application Menu , select More tools , and then Web Developer Tools.

  3. Go to the Network tab.

  4. Replicate the issue you are experiencing.

  5. Right-click inside the table and select Save All As Har.

  6. Save the file to your computer.

Note

The following instructions are applicable for both Windows and Mac devices.

  1. Open Microsoft Edge and go to the page where the issue occurs.

  2. Click the horizontal.PNG ellipses in the upper right corner, go to More tools and select Developer Tools.

  3. Go to the Network tab and select the Preserve log check box.

  4. Replicate the issue you are experiencing.

  5. Click the 152004_2.png Stop recording network log button.

  6. Click the 152004_3.png Export HAR button.

  7. Save the file to your computer.

  1. Open Internet Explorer and go to the page where the issue occurs.

  2. Click the Tools button and select F12 Developer Tools.

    151992_1.png
  3. Click the Network tab.

  4. Replicate the issue you are experiencing.

  5. Click the 151992_2.png Stop profiling session button to stop the recording.

  6. Click 151992_3.png Export as HAR.

  7. Save the file to your computer.

  1. Open Safari and go to the page where the issue occurs.

  2. Go to the Develop menu and select Show Web Inspector.

    Tip

    If the Develop menu is not displayed, go to the Safari menu and select Preferences. Click Advanced and select Show Develop menu in menu bar.

  3. Go to the Network tab and select the Preserve Log check box.

  4. Replicate the issue you are experiencing.

  5. Click the Export button.

  6. Save the file to your computer.

How to submit a request

Open a ticket to the Bitdefender Enterprise Support team, enter the requested information, attach the log file and the screenshot, and click SUBMIT. If you already have an open ticket with the issue, reply to the confirmation email received from Bitdefender and attach the files to it.