ON PREMISES SOLUTIONS

Uninstall mobile devices protection

When removing Bitdefender protection from a mobile device, you need to do this from both Control Center and the device.

When you delete a device from Control Center:

  • GravityZone Mobile Client is unlinked, but not removed from the device.

  • All logs related to the deleted device are still available.

  • Your personal information and applications are not affected.

  • For iOS devices, the MDM Profile is removed. If the device is not connected to the Internet, the MDM Profile remains installed until a new connection is available.

Warning

  • You cannot restore deleted mobile devices.

  • Make sure the target device is not locked before deletion. If you accidentally delete a locked device, you need to reset the device to the factory settings to unlock it.

  1. Go to the Network page.

  2. Select Mobile Devices from the views selector.

  3. Click Filters at the upper-side of network pane and select Devices from the View category. Click Save.

  4. Select the container that you want from the left-side pane. All devices are displayed in the right-side pane table.

  5. Select the check box of the device you want to remove protection from.

  6. Click delete.png Delete at the upper-side of the table.

Next, you have to uninstall the software from the device.

To uninstall Bitdefender protection from an Android device:

  1. Go to Security > Device Administrators.

  2. Deselect the GravityZone check box. A confirmation window appears.

  3. Tap Deactivate. A warning message is displayed, informing you that the anti-theft features will no longer work and you will lose access to corporate networks and data.

  4. Uninstall GravityZone Mobile Client as any other application.

To uninstall Bitdefender protection from an iOS device:

  1. Go to Bitdefender GravityZone Mobile Client icon and hold it for a few seconds.

  2. Tap the attached delete_ios.png circle when it appears. The application is deleted.

If you want to reinstall mobile protection, refer to Installing Mobile Devices Protection.