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Error 69651. Unable to find a suitable server for domain

This section explains how you can troubleshoot error 69651 received in Control Center.

This error may occur when the agent installation failed.

To fix this issue:

  1. Check the Administrative share and credentials format (when deploying from the Relay: user@domain).

  2. Make sure the appliance can resolve the domain name and domain controller name:

    ping domain_name
    ping dc_name
  3. Make sure the appliance can reach the domain controller on port 389.

    telnet domain_name porttelnet dc_name port