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Resolve GravityZone local backup failure with Invalid settings error

To fix the Invalid settings and Backup Error messages when backing up the GravityZone virtual appliance database, follow the steps below:

When performing a Local backup from the GravityZone appliance, the Bitdefender user is required instead of bdadmin, otherwise the backup will fail with the below error messages:


In order to solve this issue, open a SSH connection to the GravityZone appliance (Ex: PuTTY) and run the below commands:

sudo su
chmod 777 <folder_name>

This will grant all users full access to the folder in question.


chmod 777 tmp/

Alternatively, you can use this command to grant full access only to the Bitdefender user on the folder in question

chown bitdefender:bitdefender <folder_name>


chown bitdefender:bitdefender tmp/