ON PREMISES SOLUTIONS

Resolve GravityZone local backup failure with Invalid settings error

To fix the "Invalid settings" and backup error messages when backing up the GravityZone virtual appliance database follow the next instructions.

When performing a Local backup from the GravityZone appliance, the Bitdefender user is required instead of bdadmin, otherwise the backup will fail with the below error messages:

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In order to solve this issue, open a SSH connection to the GravityZone appliance (Ex: PuTTY) and run the below commands:

sudo su

chmod 777 folder > to grant oll of the users full access to the folder in question. Ex: chmod 777 tmp/

or

chown bitdefender:bitdefender folder > to grant full access to the Bitdefender user on the folder in question. Ex: chown bitdefender:bitdefender tmp/