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ON PREMISES SOLUTIONS

Generate a complete memory dump on Windows 10

This section describes how to generate a complete memory dump on Windows 10.

When a system protected with GravityZone stops unexpectedly, a complete memory dump may be useful for Bitdefender Enterprise Support Team to identify the cause of the crash.

The following steps describe how to generate a dump file using Task Manager:

  1. Search for System Configuration and select it.

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  2. Click the Boot tab > Advanced options....

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  3. In the BOOT Advanced Options window, make sure the Maximum memory check box is selected and click OK.

  4. Click OK to close the System Configuration window.

  5. Click Exit without restart in the dialog window that may appear. You will restart the system later.

  6. Right click on This PC and go to Properties > Advanced system settings.

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  7. In the System properties window, click Advanced.

  8. Go to Startup and Recovery > Settings. A new window appears.

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  9. Under the Write debugging information section, select Complete memory dump from the dropdown menu and modify the dump file path as needed.

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  10. Click OK and Restart the system.

  11. Reproduce the issue and check for the memory dump in the chosen folder.

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