ON PREMISES SOLUTIONS

Uninstall security agents

You have two options to uninstall the security agents:

  • Remotely in Control Center

  • Manually on the target machine

Warning

The security agents and Security Servers are essential for keeping the endpoints safe from any kind of threats, thus uninstalling them may put the entire network in danger.

Remote uninstall

To uninstall Bitdefender protection from any managed endpoint remotely:

  1. Go to Network page.

  2. Choose Computers and Virtual Machines from the views selector.

  3. Select the container you want from the left-side pane. All computers from the selected container are displayed in the right-side pane table.

  4. Select the endpoints from which you want to uninstall the Bitdefender security agent.

  5. Click Tasks at the upper-side of the table and choose Uninstall client. A configuration window is displayed.

  6. In the Uninstall agent task window you can choose whether to keep the quarantined files on the endpoint or to delete them.

    For VMware vShield integrated environments, you must select the required credentials for each machine, otherwise the uninstallation fails. Select Use credentials for vShield integration, then add the required data in the Credentials Manager table displayed below.

  7. Click Save to create the task. A confirmation message appears.

You can view and manage the task in Network > Tasks.

Local uninstall

To manually uninstall the Bitdefender security agent from a Windows machine:

  1. Depending on your operating system:

    • In Windows 7, go to Start > Control Panel > Uninstall a program under Programs category.

    • In Windows 8, go to Settings > Control Panel > Uninstall a program under Program category.

    • In Windows 8.1, right-click on Start button, then choose Control Panel > Programs & features.

    • In Windows 10, go to Start > Settings > System > Apps & features.

  2. Select the Bitdefender agent from the programs list.

  3. Click Uninstall.

  4. Enter the Bitdefender password, if enabled in the security policy. During uninstallation, you can view the progress of the task.

To manually uninstall the Bitdefender security agent from a Linux machine:

  1. Open the terminal.

  2. Gain root access using the su or sudo su commands.

  3. Generic

    Navigate using the cd command to the following path: /opt/bitdefender-security-tools/bin and run the this script:

    # ./uninstall

    For Debian & Ubuntu

    Run this script:

    # apt purge bitdefender-security-tools

    For RHEL & CentOS

    Run this script:

    # yum erase bitdefender-security-tools

    For SLES

    Run this script:

    # zypper remove bitdefender-security-tools

To manually uninstall the Bitdefender agent from a Mac:

  1. Go to Finder > Applications.

  2. Open the Bitdefender folder.

  3. Double-click Bitdefender Mac Uninstall.

  4. In the confirmation window, click both Check and Uninstall to continue.