Support Hours
For English, Bitdefender’s support to Partner will be available 24/7 having dedicated support channels: Phone: US: (+1) 954 414 9631, UK: (+44) 2036 080 457, email: businesspartners@bitdefender.com.
For German, Bitdefender’s support to Partner will be available from 8:30 AM to 5:30 PM (local time), Monday to Friday having the following contact channels: email b2b@bitdefender.de, phone: (+49) 2319 892 8016, (+49) 2318 868 042.
For Romanian, Bitdefender’s support to Partner will be available 24/7, having the following contact channels: email: bizsupport@bitdefender.ro, phone: (+40) 21 264 1777, (+40) 374 303 077.
Support shall be initiated by Partner communicating a problem regarding the Bitdefender Software. Such a Problem report shall be submitted to Bitdefender by sending an email to Bitdefender supplied support email address and it shall include at least the following information: