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Bitdefender is blocking a safe website or online application

Bitdefender 2017 offers users a secure browsing experience by filtering all web traffic and blocking any malicious content.

However, there is a small chance Bitdefender will mark a safe website or online application as unsafe. This will cause Bitdefender HTTP traffic scanning to block them incorrectly.

If the same page or application are blocked repeatedly, you can add them to the Whitelist so that they will not be scanned by the Bitdefender engines.

To add a website to the Whitelist:

1. Click the  icon on the left sidebar of the Bitdefender interface.

2. Click the VIEW MODULES link.

2. Click the Whitelist link, in the WEB PROTECTION module.

4. Provide the address of the blocked website or online application in the corresponding field and click Add.

5. Click Save to save the changes and close the window.

NOTE: Only websites that you fully trust should be added to this list. These will be excluded from scanning by the following engines: malware, phishing and fraud.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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