In some cases, Bitdefender may prevent a website from loading correctly or functioning as expected due to its web protection features (such as Web Attack Prevention or Encrypted Web Scan). This can happen either when a clear block message appears in your browser or when the site fails to load or behaves incorrectly without an obvious warning. If you trust the website, you can add it as an exception in the Bitdefender app for Windows.
ⓘ If a website was incorrectly flagged as dangerous, phishing or fraudulent, consider reporting it to Bitdefender for review.
Add a Website Exception
1. Open the Bitdefender App, then click Services in the left-hand sidebar.
2. Next, go to Protection in the Security menu.
3. In the Online Threat Prevention panel, click Open.
4. Click Manage exceptions on the right-hand side of the Online Threat Prevention window.
5. In the new window, click the + Add exception button.
6. Enter the address of the website you want to exclude (e.g. www.example.com), then click Save.
7. Click Yes if prompted to allow the change. 
The website address will appear in the exceptions list. Close the Manage exceptions window to return to the main Bitdefender interface.
Edit or Remove an Exception
If you need to modify or remove a previously added website:
- Return to Services → Protection → Online Threat Prevention → Manage exceptions.
- Locate the website in the list.
- Use the available options:
- Click the pen icon to edit the website address.
- Click the trash bin icon to delete the entry.
