Fill out the form below to report an incorrect detection to Bitdefender Labs. For example, if you think Bitdefender has incorrectly classified as malware a file or a website you trust (false positive). Or that it missed a threat (false negative). Once confirmed, false alarms are corrected within hours.
What is a False Positive?
A false positive, also known as a false detection or false alarm, is a legitimate file or website wrongly detected by antivirus as being infected. It occurs when a program or webpage performs an action that appears to the antivirus program to be a virus-like activity. We strive to reduce false-positive reports to a minimum. However, Bitdefender may on occasion mistakenly flag a safe website or a legitimate file as a false positive threat.
What is a False Negative?
A false negative occurs when an antivirus fails to detect an infection. Bitdefender detects about 99.51% of viruses in the wild, so it is possible, although very unlikely, that a virus will get past its filters. This happens mainly because new malware is released continuously and there is a time gap between the moment a virus is created and the moment we add detection for it. Other situations concern PUA/PUP software installed with other bundled programs. In such cases, when you agree to a license agreement to load the bundled pack, security solutions don’t mark the program as malware because it’s installed with the user’s consent.
Please report a potential incorrect detection of Bitdefender security solutions here. The information submitted is treated confidentially and is used exclusively for anti-malware analysis. (fields marked with * are mandatory)Submit a File or a Website for malware analysis
