Consumer Support » Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs

Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs

Fill out the form below to report an incorrect detection to Bitdefender Labs. For example, if you think Bitdefender has incorrectly classified as malware a file or a website you trust (false positive). Or that it missed a threat (false negative). Once confirmed, false alarms are corrected within hours.

What is a False Positive?

A false positive, also known as a false detection or false alarm, is a legitimate file or website wrongly detected by antivirus as being infected. It occurs when a program or webpage performs an action that appears to the antivirus program to be a virus-like activity. We strive to reduce false-positive reports to a minimum. However, Bitdefender may on occasion mistakenly flag a safe website or a legitimate file as a false positive threat.

What is a False Negative?

A false negative occurs when an antivirus fails to detect an infection. Bitdefender detects about 99.51% of viruses in the wild, so it is possible, although very unlikely, that a virus will get past its filters. This happens mainly because new malware is released continuously and there is a time gap between the moment a virus is created and the moment we add detection for it. Other situations concern PUA/PUP software installed with other bundled programs. In such cases, when you agree to a license agreement to load the bundled pack, security solutions don’t mark the program as malware because it’s installed with the user’s consent.

Submit a File or a Website for malware analysis

Please report a potential incorrect detection of Bitdefender security solutions here. The information submitted is treated confidentially and is used exclusively for anti-malware analysis.

(fields marked with * are mandatory)

What is a False Positive or False Negative?

Note: file upload is limited to 25MB

Please write the detection name as it appears in your Bitdefender Notification/Events window. Open the main Bitdefender interface, navigate to Notifications/Events and select the event generated by the file in question.

Note: file upload is limited to 25MB and has to have the following type format: jpg, gif, jpeg, png

(Please upload a screenshot of the event generated by Bitdefender. Click here to see how to create a screenshot)

Personal data is processed according to Bitdefender Privacy Policies for Home users solutions and Website.

Related Articles

Was this article helpful?
Rating: 1.0/1. From 134 votes.
Please wait...
Voting is currently disabled, data maintenance in progress.

    Sorry about that

    How can we improve it?

    For any issues with Bitdefender you can always contact us using this form

    Popular tutorial videos icon

    Popular How-To Videos