Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)
Brasil: (+55) 11 395 88 765 
Canada: (+1) 647 955 1197 , (+1) 647 847 3405 
Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043 
Espańa: (+34) 902 190 765 
France: (+33) 8 92 561 161 (0,34€ TTC / min) 
Italiano: (+39) 0699 268 342 
New Zealand: (+64) 998 535 51 
Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043 
Romania: (+40) 21 300 1226, (+40) 21 300 1227 
Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043 
United States: (+1) 954 928 2780 
United Kingdom: (+44) 208 819 2649 
WorldWide: (+40) 21 264 1794 
Password protected items
In these cases, Bitdefender is simply notifying you that it was unable to scan certain password-protected or otherwise encrypted items, due to the fact that a password or encryption key is required to access the contents of the archives/files that are listed.
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In order to scan these files with Bitdefender, you will need to unlock these archives/files with the password that was used to protect them, or otherwise decrypt them using Windows Explorer, or another proprietary decryption method.
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Regardless of this notification, Bitdefender's real time protection will still block access to any infected file that may attempt to run on your computer and take the necessary actions to disinfect/quarantine the file.
