How to clean infections found in System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration.

The Bitdefender engines can detect any infected files stored by the System Volume Information, but being a protected area it may not be able to remove them.

The infected files detected in the System Restore folders will appear in the scan log as follows:

?:\\System Volume Information\\_restore{B36120B2-BA0A-4E5D-…

 

To completely and immediately remove the infected file or files in the data store, disable and re-enable the System Restore feature. When System Restore is turned off, all the restore points are removed. When System Restore is turned on again, new restore points are created as the schedule and events require.

In order to disable the System Restore follow these steps:

For Windows 7:

1. Click Start, right-click Computer and click Properties.

2. Click the System protection link in the left pane.

3. In the System protection options, select each drive letter and click Configure.

4. Select Turn off system protection and click Apply.

5. Click Delete, click Continue when prompted and then click OK.

For Windows 8:

1. From the Windows Start screen, locate Computer (for example, you can start typing “Computer” directly in the Start screen) and then click its icon.

2. Click the System protection link in the left pane.

3. In the System protection options, select each drive letter and click Configure.

4. Select Turn off system protection and click Apply.

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