How to manually remove an infected file from your computer
In order to manually remove an infected item from your computer you need to perform the following steps:
1. Restart the computer in Safe Mode. You can do that, by following the steps in our article, here.
2. Display hidden objects in Windows; information on how to display the hidden object can be found here.
3. Locate and delete the infected file (right click on the file > delete). In our example the infected file is:
4. After you do this, you can restart the computer in Normal Mode and run a Bitdefender System Scan to be sure the computer is clean.
If infected files are still found on the system (and they haven't been resolved by the Bitdefender scan) please generate a scan log and send it to the Technical Support Team via the opened ticket you have with us. You can see here in our article how to generate a scan log.
If you don't have a ticket, please use the Contact Form.
Important: We recommend manually deleting an infected file only if you are sure the file isn't an important operating system file. Deleting a system file may result in the malfunction of your operating system. If you are not sure about the file, please contact the Customer Care Department.
- .tmp files found on C:, C:/Windows, C:/Windows/temp, etc.
- files found in the locations: