There are cases in which Bitdefender may not be able to clean infected temporary files, even after you performed all of the necessary updates. Most of the time, this is due to the specific files being in use at that moment. To delete these files we recommend the following steps:
1. Restart your device.
2. Immediately after restarting, perform a new scan using Bitdefender.
The infected temporary files should now be deleted.
In case the method presented earlier does not work, you can choose one of the following alternative solutions:
A. Use an advanced temporary file cleaner such as TFC:
1. Save and extract the TFC tool to a location of your choice:
2. Make sure you close all active applications and run “TFC.exe”
3. Select the “Start” button from the left and allow the application to run uninterrupted;
Keep in mind that:
• You MUST be logged on as an administrator to use this utility;
• While cleaning the temp files all open applications will be closed and the desktop will disappear;
• When finished, if any files need to be removed by a reboot you will be asked to reboot. Otherwise the desktop will be restored.
B. Manual remove files in Safe Mode
1. Note down the locations of the infected files that could not be cleaned;
2. Reboot the PC in Safe Mode – check this article for step by step instructions
3. Display hidden files and folders – check this article for step by step instructions. If you cannot find Folder Options:
For Windows XP: you can either try to switch Control Panel to classic view or open MyComputer > from the top menu bar click on Tools > Folder Options…
For Windows Vista/7: You can change View by to Small/Large icons instead of Category. Another solution would be to open Computer, press alt from your keyboard, then from the top menu bar click on Tools and select Folder Options.
4. Browse to the respective location(s) and delete the file(s)
5. Reboot in Normal Mode.