After you purchase a Dedicated IP, Bitdefender assigns it to your account automatically. This usually takes only a few moments. Sometimes, however, the payment goes through before the IP is assigned to your account. You may be affected if:
- You received a purchase confirmation from Apple or Google, but the Bitdefender app doesn’t show an IP address under Settings > Dedicated IP.
- The Dedicated IP status is not active.
- The Bitdefender app displays an error when you try to connect to your dedicated IP.
Important! If your Dedicated IP purchase was successful but the IP hasn’t been assigned to your VPN app yet, don’t purchase it again. You won’t be charged twice for the same purchase simply because the IP assignment is delayed. Follow the troubleshooting steps in this article first.
What to Do If Your Dedicated IP Isn’t Active in Bitdefender VPN
Step 1: Wait a few minutes and refresh
Assigning the dedicated IP can take a short while. Wait about 10 minutes, then close and reopen your Bitdefender app.
Step 2: Check your VPN subscription and purchase
- Log in to Bitdefender Central and click My Subscriptions in the left-side menu.
- Make sure your Bitdefender Premium VPN subscription hasn’t expired. A Dedicated IP requires an active Premium VPN subscription. See why your dedicated IP might be paused.
- Open the Apple App Store or Google Play account you used to purchase the Dedicated IP. Check your purchase history or receipt email to confirm that the purchase was successful.
Note: The Dedicated IP add-on doesn’t appear in your Bitdefender Central account. Only your Premium VPN subscription is listed there. The add-on is managed through the store where you purchased it (Apple App Store or Google Play).
Step 3: Use the correct Bitdefender account
Make sure you’re signed in to the VPN app with the same Bitdefender Central account that has your active Bitdefender Premium VPN subscription.
Step 4: Update Bitdefender and sign in again
- Update Bitdefender VPN to the latest version. See how to manually update an app on Android | iPhone or iPad.
- Sign out of the Bitdefender VPN app, then sign in again.
- Go to VPN advanced Settings > Dedicated IP and check the status.
Step 5: Check your connection
Make sure you’re connected to the internet and aren’t using a network that blocks VPN connections. Try switching to another network, such as mobile data, then reopen the Bitdefender app.
Step 6: Contact Support
If the IP still isn’t assigned after you’ve completed these steps, contact Bitdefender Support and include:
- The email address associated with your Bitdefender Central account.
- The store you used (Apple App Store or Google Play) and the order ID from your store receipt.
- Your operating system and Bitdefender app version (Settings > About).
- A screenshot of the Dedicated IP section under Settings.