Get quick response to requests and proactive advice from Bitdefender Experts.
As organizations grow, their internal networks become more complex and the areas that must be protected by security solutions expand. Consequently the dangers that your security team must face each day grow. Bitdefender’s Premium Support services provide quick response to any attack, as well as proactive advice from our experts. As a result, your organization benefits from the optimal security configuration and maximum protection of security systems.
Bitdefender provides multiple levels of support so you can choose the service level that best fits your organization’s needs. Covering different businesses and overall requirements, the following Bitdefender Premium Support Services are available in our portfolio:
This service is granted to all Bitdefender business customers who purchased a support subscription. In addition to the standard technical support options, customers willl benefit from a dedicated phone line, reactive remote help assistance and better response SLAs.
In addition to the Business package features, customers will benefit from a number of dedicated services performed and exceptional response SLAs.
The Enterprise Plus Support program extends Premium Enterprise Support with a Technical Account Manager (TAM) role, providing focused customer advocacy for organizations with unique or complex support requirements.
The higher the level of support, the greater the flexibility you have to choose customized services tailored to cover your business needs.
The Technical Account Manager is a Bitdefender expert who is familiar with the customer’s environment, business objectives and deployment plans and coordinates all aspects of the technical customer interaction. With TAM added to the Enterprise Support Package, your organization benefits from:
Quarter alignment calls
Direct support on technical issues
Handle escalated technical issues within Bitdefender
Prioritized feature requests process
Monthly review of open issues in support
On-demand on-site visits
Bitdefender offers top services. Quick response, good quality service and support at all timesMichael M. Kristensen, Clipper
We were very pleased to find Bitdefender GravityZone would deliver the security solution we needed with the management capabilities we desired. Additionally, the responsiveness of their professional services team ensured a seamless deploymentBrian Alexander, Senior Cloud and Virtualization Architect for Mentor Graphics
Bitdefender gave us very professional service and supportNiklas Nikitin Karlstad University’s IT Security Coordinator