My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration.

To troubleshoot this situation, follow these steps:

1. Open the Bitdefender window.

2. Go to the Protection Window and click on VIEW FEATURES.

3. In the Firewall panel, click the switch to turn off Firewall.

4. Check if your Internet connection improved with the Bitdefender firewall disabled.

If you still have a slow Internet connection, the issue may not be caused by Bitdefender. You should contact your Internet Service Provider to verify if the connection is operational on their side.

If the Internet connection improved after disabling the Bitdefender firewall, follow these steps:

1. Open the Bitdefender window.

2. Go to the Protection Window and click on VIEW FEATURES.

3. In the Firewall panel, click the switch to turn on Firewall.

4. Click the Settings settings button in he lower right corner of the Firewall pane.

5. In this window window, select the Settings tab.

6. Go to Block port scans and click the switch to turn it OFF.

7. Click on Edit stealth settings.

8. Set the switch corresponding to your network adapter to Off.

9. Now go to the Network Adapters tab.

10. Click on the box corresponding to your network adapter and select Home/Office.

11. In the lower part of the window, click on Home/Office.

12. Close Bitdefender, reboot the system and check the Internet connection speed.

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