How to Migrate to SecurePass from an Unsupported Password Manager

Switching to Bitdefender SecurePass is seamless but finding out your old password manager provider is not supported can bring your migration to a sudden halt. While SecurePass can import data from the industry’s most common credential providers, you may occasionally find that your previous password manager is unsupported. This means that SecurePass does not have a predefined, automated parser for that specific software’s proprietary file structure. Fortunately, your data can still be migrated. You need a manual workaround to bridge the gap.

In this guide, we will show you how to bypass this limitation, format your passwords using our migration template, and successfully import all your data into Bitdefender SecurePass in just a few steps.

Prerequisites

Before beginning the formatting process, ensure you have completed the following:

Export your data: Log in to your previous password manager and export your vault, preferably as a .CSV (Comma Separated Values) file if this option is available.
Download the SecurePass template: Bitdefender_SecurePass_CSV_template (This template contains pre-configured headers and example rows to guide your data formatting).

Import Data from an Unsupported Password Manager into SecurePass

Step 1: Open the SecurePass Template

Open both your exported data file and the downloaded SecurePass template using any spreadsheet software, such as Google Sheets, Microsoft Excel, Apple Numbers or Libre Office.

In the Bitdefender SecurePass template:

The first row contains specific, case-sensitive column headers required by our system.
Each data row represents one item.
The type column tells SecurePass what kind of item the row contains.

ⓘ Check the placeholder examples provided in rows 2, 3, and 4 of the template to understand the expected data structure and keep the header names and order unchanged.

Item	type	Columns to fill
Account	website_password	website_password_title (site or account name), website_password_url, website_password_username, website_password_password, website_password_auto_submit (TRUE value enables autofill)
Card	credit_card	credit_card_title, credit_card_number, credit_card_name (cardholder), credit_card_cvc, credit_card_pin, expiration_month, expiration_year
Identity	identity	identity_title (label for the identity), identity_first_name, identity_email, identity_last_name, identity_company, identity_address, identity_country, identity_state_county, identity_phone_number

Step 2: Map Data From Unsupported Password Manager

To ensure SecurePass imports your credentials flawlessly, your data must match the template columns.

Copy the relevant data from your old exported file.
Paste the data into the corresponding columns of the SecurePass template.

- Example: If your old provider labeled a column as Web Address, copy that data and paste it under the SecurePass column labeled website_password_url.

Leave any optional columns (such as website_password_notes) blank if you do not have corresponding data to fill them.

Step 3: Check the File for Special Formatting

Before saving, perform a quick check to prevent import errors:

Verify headers: Ensure the first row of your spreadsheet contains only the exact 44 headers provided in the template, with no alterations to spelling or casing.
Remove special formatting: Ensure there are no merged cells, formulas, or text effects in your spreadsheet.
Handle multi-line notes: If you have notes that span multiple lines, ensure they are contained within a single cell so they do not break the row sequence.

Step 4: Save and Import into SecurePass

Once your data matches the template layout, save the Bitdefender_SecurePass_CSV_template file.

In your spreadsheet application, navigate to File > Save (or Export).
If prompted, select CSV (Comma Separated Values) as the file type.
If prompted for encoding, select UTF-8 to ensure international characters and symbols are preserved accurately.
Open Bitdefender SecurePass and import your newly created CSV file. For details, see How to Import Data into SecurePass.

Important! Select Bitdefender SecurePass as shown below when prompted to choose a provider or file type. This option tells SecurePass to read the file using its template format.

Your imported data will be available on all devices where you use Bitdefender SecurePass, including the mobile app and web browser.

Security Notice

Your exported .CSV file stores your passwords in unencrypted, plain text. Immediately after successfully importing your credentials into Bitdefender SecurePass, follow these steps so they don’t remain visible to anyone with access to your device:

Locate the old export file and the filled-out SecurePass template on your local drive.
Permanently delete both files (use Shift + Delete on Windows or Option + Command + Delete on macOS).

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