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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You can use the software at no additional costs but it will display pop-ups or install a toolbar in the default browser changing the homepage or the search engine. Some of them will also run several processes in the background, slowing down the PC or will display numerous ads. These programs can be installed without your consent (also called adware) or will be included by default in the express installation kit (ad-supported). In order to avoid installing such PUA / PUP, you have to always install the main software by choosing the advanced/custom options.

For security reasons, our product will detect such software, will warn you about its presence on the system, allowing you to take the action you want with that application. Bitdefender will detect the file and it will generate a separate event in the main interface as shown in the image below:

Also, some of these programs are legitimate but their actions on the system should be stopped if they are performed without the user's explicit consent. For instance, commercial keyloggers are legitimate applications installed by the employer to monitor the activity on the employees’ workstations.

In such case, an Exclusion ( http://www.bitdefender.com/support/how-to-add-exceptions-1163.html ) has to be made and Bitdefender will automatically skip these files / folders.

If you are not sure whether or not the software is legitimate, you can submit a scan log .

The detection will be analyzed by our Virus Analysts to determine if it is a low risk application or specific actions need to be taken in order to remove the threat from your PC.

To recover or delete the original file, use the appropriate button provided in the Events section.

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