Directly contact our Support Team

Bitdefender

Internet Security 2015

Product help and information wiki
12 topics

Upgrading Bitdefender after installing Windows 10

Last updated on: 14/08/2015

If you’re running one of the 2012, 2013, 2014 or 2015 versions of Bitdefender on your computer and you decide to upgrade your Operating System to Windows 10, you will be able to install the latest compatible Bitdefender product.

Read more

How to install Bitdefender 2015 on Windows 10 with the offline installation kit?

Last updated on: 11/09/2015

How to install Bitdefender 2015 on Windows 10 with the offline installation kit?

Read more

Is Bitdefender 2015 compatible with Windows 10? (upgrade and installation process)

Last updated on: 07/08/2015

Is Bitdefender 2015 compatible with Windows 10?(upgrade and installation process)

Read more

Bitdefender 2015 "setup has encountered an error"

Last updated on: 19/05/2016

The most probable cause for the error "Bitdefender setup has encountered an error" is corrupted permissions of the operating system.

Read more

How to install Bitdefender 2015 using the offline installation kit?

Last updated on: 20/05/2016

How to install Bitdefender 2015 using the offline installation kit?

Read more


6 topics

On-access scanning (Real Time Protection) is disabled. What to do?

Last updated on: 07/08/2015

On-access scanning (Real Time Protection) is disabled. What to do?

Read more

What to do if I lose the internet connection after upgrading to Windows 10?

Last updated on: 05/08/2015

What to do if I lose the internet connection after upgrading to Windows 10?

Read more

What to do when encountering update errors in Bitdefender 2015?

Last updated on: 30/06/2015

What to do when encountering update errors in Bitdefender 2015?

Read more

Bitdefender installation fails due to ASUS AI Suite software

Last updated on: 30/06/2015

Bitdefender installation failsdue toASUS AI Suite software

Read more

What to do when autofill is not working

Last updated on: 30/06/2015

What to do when autofill is not working

Read more


Microsoft Edge (the Windows 10 internet browser) and Bitdefender Wallet

Last updated on: 03/08/2015

Microsoft Edge (the Windows 10 internet browser) and Bitdefender Wallet

Read more

Safego protection for Facebook - End of Life

Last updated on: 01/07/2015

Safego protection for Facebook - End of Life

Read more

How do I install Bitdefender 2015 on a second computer?

Last updated on: 10/11/2015

How do I install Bitdefender 2015 on a second computer?

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Last updated on: 18/09/2015

How to upgrade for free from an older version to Bitdefender 2015?

Read more

How to repair Bitdefender 2015

Last updated on: 30/06/2015

How to repair Bitdefender 2015

Read more


17 topics

Bitdefender 2015 found an infection. What to do?

Last updated on: 30/06/2015

Bitdefender 2015 found an infection. What to do?

Read more

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 20/09/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

Read more

How to manually remove an infected file from your computer

Last updated on: 20/09/2015

How to manually remove an infected file from your computer

Read more

What to do when Bitdefender 2015 blocks a safe website or online application

Last updated on: 30/06/2015

What to do when Bitdefender 2015 blocks a safe website or online application

Read more

Antispam filter does not detect any spam message

Last updated on: 30/06/2015

Antispam filter does not detect any spam message

Read more


1 topic

My system appears to be slow

Last updated on: 20/09/2015

My system appears to be slow

Read more

2 topics

How do I log in to MyBitdefender using another online account?

Last updated on: 02/07/2015

How do I log in to MyBitdefender using another online account?

Read more

How do I change MyBitdefender e-mail address?

Last updated on: 06/07/2015

How do I change the e-mail address used for MyBitdefender account?

Read more

When does my Bitdefender protection expire?

Last updated on: 06/07/2015

When does my Bitdefender protection expire?

Read more

How do I renew my Bitdefender protection?

Last updated on: 06/07/2015

When your Bitdefender protection is about to expire, you must renew your license key.

Read more

I do not want the Automatic Renewal

Last updated on: 04/02/2016

the autorenewal option

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.