Bitdefender

Internet Security 2015

Product help and information wiki

What to do when encountering Bitdefender update errors?

Update errors usualy appear when there is an issue with the internet connection (the connection temporary failed, you are using a proxy, another firewall blocked the Bitdefender ...

Read more

Safego protection for Facebook - End of Life

There are unfortunate situations when our apps need to be discontinued because of the restrictions posed by 3rd party APIs or policies on which they rely. This case also applies ...

Read more

What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

Read more

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

How to repair Bitdefender 2015

To repair your Bitdefender 2015 product follow these steps: 1. Press the Windows Key and the R key together on your keyboard. 2. Type appwiz.cpL in the command ...

Read more


2 topics

Bitdefender 2015 "setup has encountered an error"

The most probable cause for the below error message (“Bitdefender setup has encountered an error”) is corrupted permissions of your operating system. Here ...

Read more

Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

Read more

15 topics

Bitdefender 2015 found an infection. What to do?

When Bitdefender 2015 detects an infection, it will take automatic action for the detected malware. Some malware will have to be cleaned when Windows starts and for ...

Read more

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

When going online, if you get pop-ups on the pages of your browser, you probably got on your computer some intrusive applications/toolbars. The same thing applies if your homepage ...

Read more

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

Read more

How to generate and submit a scan log with Bitdefender 2015

First, please update Bitdefender to be sure you have the latest virus signatures: open the main interface using the Bitdefender icon from your desktop. Click the Update panel from ...

Read more

What to do when Bitdefender blocks a safe website or online application

Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a safe website ...

Read more


How to install Bitdefender 2015 using the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

Read more

How to uninstall Bitdefender 2015

If you need to remove your Bitdefender 2015, follow these steps: In Windows XP: 1. Click Start, go to Control Panel and double-click Add / Remove programs. 2. Find Bitdefender ...

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

Read more

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

Read more


3 topics

How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

Read more

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

Read more

When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

Read more

How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.