Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD might appear).

This is due to the NDIS ASUS driver (WinpkFilter LightWeight Filter), which prevents the installation of some Bitdefender files.

Microsoft only recommends the use of this kind of NDIS drivers (like the one ASUS uses for the software) in controlled test environments.

 

As a workaround for this situation, we recommend uninstalling the ASUS AI Suite software and then installing Bitdefender. The installation process should run smoothly.

Should you encounter issues during this process, please contact the customer support team:

http://www.bitdefender.com/support/


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