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What to do when Bitdefender detected a clean file as infected (false positive)?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, add run registry entries, change system files without the user’s confirmation or execute custom macros in office applications, etc.).

In order to promptly provide you the specific information needed to correct this issue, we ask that you send us the detected file(s) as described below:

NOTE: These files will be used for malware analysis only and will be treated accordingly.

1. Disable Bitdefender's real-time protection

2. Locate the file(s) on your drive

3. Upload the sample on our online submit form

4. The sample will be analyzed by the Bitdefender Labs and, if needed, the detection will be removed

5. Click the SUBMIT button

6. Re-enable the Bitdefender real-time protection.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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