I have super-fast fiber internet so the issue is not on my side. both my macs are always fully patched and i reinstalled the BD antivirus for mac 3 times on my MacBook with no success....
After completely deinstalling the game, the files in the documents folder and then reinstalling the current public version, the problem was gone for me....
I've recently uninstalled and reinstalled Bit defender Total Security on my OS using the native tools to do that,I've set the av to perform scans of boot sectors and archives ( enabling the maximum limit...
Before contacting support, try uninstalling and reinstalling the Bitdefender app for iOS. If the issue persists, follow the solution provided by @Gjoksi above.
Regards