Uninstall and reinstall of program seemed to fix the not able to scan issue I want to thank you for taking the time to walk me though it.. Doing a full deep scan now.
...Kindly perform below steps & see if this helps you in anyway.
1) Uninstall the bitdefender product with add/ remove programs option in windows
2) To remove the remaining files download and run Bitdefender...
Try uninstalling and reinstalling the Bitdefender VPN If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/
Based on your selected product and...